Lost & Found displays cases recorded within Lost & Found for your enabled Amazon accounts across three dedicated pages: "New cases", "Action required", and "All cases".
The number of cases contained on the "New cases” and “Action required” pages is displayed through a red badge located next to its title, providing a quick overview of the case count on each page.
To access the detailed overview of a specific case, open the "Case overview" page by clicking on the "View case" button, identified by an eye icon at the beginning of the corresponding case row (or the “Update” button, identified by a pencil icon – for the cases with "Customer action required” status). To learn more, see Lost & Found | Full-Service | Case overview.
All cases
The "All cases" page lists all the cases recorded within Lost & Found, regardless of their status. To access the page go to Lost & Found navigation bar > All cases.
New cases
The "New cases" page lists cases with the "New” status only. These are newly detected cases that need to be submitted to Amazon for further processing. The page can be accessed in two ways:
- SELLERLOGIC Homepage > Lost & Found | New cases
- Lost & Found navigation bar > New cases
Action required
The "Action required" page lists cases with the “Customer action required” status only. These are the cases that require immediate attention and specific actions to be taken from your end. Whenever a case is assigned the "Customer action required" status, you receive both in-app and email notifications. To learn about the required action and submit the requested documents to SELLERLOGIC, open the “Case overview” page of the corresponding case.
The "Action required" page can be accessed in two ways:
- SELLERLOGIC Homepage > Lost & Found | Action required
- Lost & Found navigation bar > Action required
Table fields
Below is a table listing all fields available in the "New cases", “Action required”, and “All cases” tables.
| Column header | Description | Column header filter | Available on pages |
|---|---|---|---|
| Case ID | The unique identifier assigned to each case within Lost & Found for reference and tracking purposes. | Live search |
New cases Action required All cases |
| Expires in |
The number of days until the case submission period expires.
Info: The submission period may differ depending on the case. As per Amazon policies, the majority of cases are subject to consideration within 30 days from the date the case occurred. |
Live search |
New cases All cases |
| Creation date | The date when the case was detected by Lost & Found. | Date picker |
New cases Action required All cases |
| Case type | The type of the case. | Dropdown list |
New cases Action required All cases |
| Quantity | The number of items associated with the case. | Live search |
New cases Action required All cases |
| Account |
The name of the Amazon account associated with the case.
Info: This field is displayed if you have more than one account with Lost & Found enabled. |
Dropdown list |
New cases Action required All cases |
| Marketplace | The Amazon marketplace associated with the case. | Dropdown list |
New cases Action required All cases |
| Amazon order number |
The unique identifier assigned by Amazon for tracking orders.
*Only for the “Order” cases |
Live search |
New cases Action required All cases |
| SKU | The Stock Keeping Unit (SKU) is the unique alphanumeric code used by Amazon to identify a product for inventory and sales purposes. On rare occasions, two different marketplaces may have the same SKU. | Live search |
New cases Action required All cases |
| FNSKU | The Fulfillment Network Stock Keeping Unit (FNSKU) is the unique code used by Amazon to describe barcodes to track FBA items. | Live search |
New cases Action required All cases |
| Amazon case ID | The unique identifier assigned by Amazon upon case submission. | Live search |
Action required All cases |
| Submitted to Amazon | The date when the case was submitted to Amazon. | Date picker |
Action required All cases |
| Reimbursement date | The date when the case reimbursement was received. | Date picker |
Action required All cases |
| Estimated reimbursement | The estimated amount of reimbursement associated with this case. It is calculated by Lost & Found. | Live search |
New cases Action required All cases |
| Actual reimbursement | The actual amount of reimbursement received for this case. | Live search |
Action required All cases |
| Status | The current status of the case. | Dropdown list | All cases |
| Reason | The reason for the case status change. | Dropdown list | All cases |
| Shipment ID |
The unique shipment identifier assigned by Amazon for tracking purposes.
*Only for the “Inbound shipment” cases |
Live search |
New cases Action required All cases |
Table options
Each column header provides “Ascending” and “Descending” sorting options as well as individual filtering of data upon a click on the column header filters as provided in the table above.
The “Table settings” and “Table content” buttons, located at the lower right of the page, enable you to customize the view and content of the page table. The “Table content” modal form allows you to manage the columns of the table, by changing their respective order or visibility status. For more information, see SELLERLOGIC | Common service features.
The “Export results” button, represented as an up arrow icon at the top right of the page, enables the export of all fields with data from the first table page. By clicking this button, you can export up to 100 table rows in CSV, XLS, or XLSX file formats.