This document is a guide to enabling the Lost & Found Full-Service for your Amazon seller accounts. Please note that Full-Service should be enabled separately for each Amazon seller account in case you have multiple accounts with Lost & Found enabled.
To start using Lost & Found Full-Service, follow the steps of the Full-Service setup wizard described below.
Step 1. Launch the setup wizard
If Lost & Found has not been enabled previously, click the "Setup Lost & Found" button on the SELLERLOGIC Homepage and follow the steps provided in the Lost & Found | Setup.
If Lost & Found is already enabled, click the "Enable Full-Service" button located within the dedicated Full-Service panel, accessible on both the SELLERLOGIC Homepage and across Lost & Found pages.
Step 2. Review terms and conditions
Read and accept the “Lost & Found terms and conditions" by clicking the “Setup to Full-Service” button. This action confirms the agreement to transition all your Amazon seller accounts currently utilizing Lost & Found to Full-Service.
Step 3. Add SELLERLOGIC as a Limited User
To add SELLERLOGIC as a new Amazon seller account user, follow these steps:
- Log in to your Amazon Seller Central account by clicking the "Sign in” button provided by the “Add SELLERLOGIC as a Limited User for Lost & Found” modal form. Ensure you have administrative permissions for the Seller Central account to continue.
- Access Seller Central "Settings” > “User Permissions” page and navigate to the “Add a new user” section.
- Fill out the fields of the “Add a new user” section with the following parameters:
- Name: input “SELLERLOGIC”
- Email Address: input the email address provided within the “Email” field of the “Add SELLERLOGIC as a Limited User for Lost & Found” form.
- Select the preferred language in the "Language” field and click the “Invite” button on the Seller Central “User Permissions” page.
- In the new window, when prompted whether the user can create reimbursements in the account, select "No" and confirm the setting by pressing the button below.
To proceed with the wizard, click the "Confirm” button within the “Add SELLERLOGIC as a Limited User for Lost & Found” form. Alternatively, assistance can be requested by clicking the "Contact support” button.
Step 4. Confirmation for Lost & Found
Next, you will encounter the “Confirmation for Lost & Found” modal form indicating that the further instructions will be sent via email after the invitation is accepted by SELLERLOGIC.
If you are switching from Lost & Found to Lost & Found Full-Service, you can proceed to enable Full-Service for another Amazon seller account by clicking "Next” and repeating steps 3 and 4.
Step 5. Limited User permissions
After your invitation is accepted by SELLERLOGIC, you will receive an email requesting you to provide the necessary user permissions to the newly added SELLERLOGIC user.
To manage permissions for SELLERLOGIC Limited User in Seller Central, follow these steps:
- Access Seller Central "Settings” > “User Permissions” page by clicking the link provided in the email from SELLERLOGIC and select "Manage permissions" for the SELLERLOGIC user.
- In the new window, when prompted whether the user can create reimbursements in your account, select "No" and confirm the setting by pressing the button below.
- Enable the four types of user permissions:
- Inventory > Manage FBA Inventory/Shipments – View & Edit
- Orders > Manage SAFE-T Claims – View & Edit
- Reports > Fulfilment Reports - View
- Settings > Manage Your Cases – View & Edit
To confirm that you have granted the necessary permissions, click the "Confirm permissions" button in the SELLERLOGIC email.
Verify Full-Service activation status
After confirming permissions, Lost & Found will launch case searches for the enabled Amazon seller accounts.
You can verify the activation status of Full-Service for each account by navigating to the “Amazon seller account management” > “Lost & Found” tab. For more information, see Lost & Found | Amazon seller account management.
