The SELLERLOGIC Support menu centralizes access to all support resources and tools in one location.

It can be accessed by clicking the question mark icon located in the SELLERLOGIC global action bar.

The menu appears as a drawer, displaying the logged-in user’s name and associated customer at the top, followed by a vertically arranged list of support-related options.

Available options

Knowledge base: Opens the main documentation portal for SELLERLOGIC products.

Roadmap: Opens the SELLERLOGIC product roadmap, showcasing planned, in-progress, and released features, as well as important changes.

Release notes: Opens the SELLERLOGIC release notes page, providing detailed logs of feature updates, bug fixes, and improvements.

Remote desktop application: Links to the remote support tool used for real-time troubleshooting.

YouTube: Opens the SELLERLOGIC YouTube channel featuring video tutorials and demos.

Suggest an idea: Opens the SELLERLOGIC product roadmap with a form to submit suggestions or feature requests.

API documentation: Opens the SELLERLOGIC API reference.

Report a problem: Opens a form to report bugs or technical issues.

Report a problem

To report technical issues or bugs directly from the relevant SELLERLOGIC page, access the “Report a problem” form within the Support menu and fill out the fields as follows:

• Additional information for contact (optional): Provide alternative contact details to assist the support team in follow-up communication.
• Where do you experience an issue? (required): Specify one or multiple areas of the SELLERLOGIC platform where the issue was encountered.
• What is the issue you experienced? (required): Describe the issue in detail, including steps to reproduce, if possible.
• How critical is your issue? (required): Indicate the severity of the impact on your workflow.
• Add media (optional): Upload screenshots that help to illustrate the issue.
• Allow to gather page browser information (optional): Enable this checkbox to share technical data with SELLERLOGIC to speed up issue identification and resolution. 

When you allow to collect browser information, additional browser and page metadata are included with the report:

• Operating System: Helps identify system-specific issues.
• Browser Name & Version: Ensures compatibility across different browsers and versions.
• Screen Resolution: Aids in diagnosing layout or display issues.
• Locale/Time Zone: Important for resolving date/time discrepancies.
• JavaScript Status: Ensures site features relying on JavaScript function correctly.

Once all required fields are completed, the “Send a report” button becomes active. Click this button to submit your issue to SELLERLOGIC Support for review and resolution.

Our support team will receive an email with all provided details and get in touch with you via email or other preferred channel as soon as possible.