The "Action required" page lists all cases that require immediate attention and specific actions to be taken from your side. It can be accessed in two ways:
- SELLERLOGIC Homepage > Lost & Found | Action required
- Lost & Found navigation bar > Action required
The "Action required" button located on the SELLERLOGIC Homepage and the Lost & Found navigation bar displays a badge indicating the number of cases contained on the page.
Case handling
Each time the case is assigned the “Action required” status, you receive an email notification. In order to proceed with the case, certain actions must be taken from your side within the response timeframe of 7 days (or another period as indicated in the "Closes automatically in" field). To learn about the required actions, open the “Case overview” page of the corresponding case.
The “Close automatically in” field indicates how many days remain to react to the case with the corresponding action. If no action is taken within this period, the case will be closed automatically without the possibility of reopening. Irrespective of the subsequent course of the case, the fee of 20% of the estimated reimbursement is charged nonetheless.
If Amazon does not provide reimbursement within this timeframe, contact SELLERLOGIC Support with the request to extend the response period for the corresponding case.
Table fields
The "Action required" table provides the details of each case with the “Action required” status across the fields that are common for all pages with cases tables including "New cases", “Action required” and “All cases”. To learn more about table field descriptions, see Lost & Found | All cases.
The “Update” button with the pencil icon opens a detailed overview of a particular case along with the guide outlining the required actions for case procession. For more information, see Lost & Found | New cases | Case overview.