To start using Lost & Found, enable the service for one or multiple Amazon accounts by following the steps of the Lost & Found setup wizard described below.

Step 1: Launch the setup wizard

1. Go to the SELLERLOGIC Homepage.
2. Navigate to the Lost & Found panel and click “Setup Lost & Found”. This action will launch the Lost & Found setup wizard.

Alternatively, you can launch the Lost & Found setup wizard by clicking on the “Add/restore account” button on the “Account management” page. For more information, see Lost & Found | Account management.

Step 2: Review terms and conditions

If not done before, you will be prompted to read the "Lost & Found terms and conditions". To agree and accept the terms and conditions, click "Find reimbursements now".

Step 3: Provide the payment information

If not done before, you will be prompted to provide your payment information. Fill out the fields in the “Billing information” modal form with the following details:

Email: Enter a valid email address. Alternatively, select “Use company address” to apply autofill.

Company name: Enter the title of your business entity.

Address 1: Enter the billing address of your business entity.

Address 2: Enter the alternative billing address of your business entity (optional).

City: Enter the name of a city/town associated with your billing address.

Postcode: Enter the postal code of your billing address.

Country: Enter the name of the country of your billing address.

VAT ID: Enter the valid value-added tax (VAT) identification number of your business entity. Note: If no valid VAT ID is entered, your invoice will contain the currently valid German VAT.

Click “Next” to proceed.

If your billing address is located in Germany or Austria, you will be asked to enter your SEPA details and sign the debit authorization form accordingly:

Account Holder: Enter the name of the entity owning the account.

IBAN: Enter the IBAN number of an account.

The rest of the fields will be automatically filled based on your IBAN provided.

Sign the debit authorization form by selecting the checkbox and click “Next”.

If your billing address is located in countries other than Germany or Austria, you will be asked to fill out the payment information fields with the credit card details that will be used as the payment method:

Cardholder name: Enter the name specified on the credit card.

Credit card: Enter the credit card number.

Step 4: Select the marketplaces

If you have no Amazon accounts connected to SELLERLOGIC, or you want to enable Lost & Found for a new account, follow these steps:

1. Select the region of your Amazon account to have all its marketplaces connected to Lost & Found. Note: Only one region can be selected.
2. Click “Next”.
3. Select the home marketplace to match your Amazon account home marketplace. Info: This marketplace and its currency will be used as the default for this account when using Lost & Found.
4. Click “Next” to proceed.

If you have previously connected your Amazon account to SELLERLOGIC, you will be offered to select the account from among the existing ones.

This form provides a list of all your Amazon accounts that are connected to the SELLERLOGIC Platform along with the account details and information about the enabled SELLERLOGIC services. If you want to enable Lost & Found for an existing account, follow these steps:

1. Select your Amazon account to be enabled for Lost & Found.
2. Click “Next” to proceed.

If the account you want to enable for Lost & Found is not listed within the “Connect Amazon account for Lost & Found” form, select “Add new account”.

Step 5: Sign in to your Amazon account

If your Amazon API token is not provided or expired, you will be prompted to sign in to Amazon Seller Central for the token provision.

1. Provide the required information and sign in on the Amazon Seller Central authorization page.
2. Follow any on-screen instructions provided, to access the Amazon API token and return to the Lost & Found setup wizard.

Note: If an error message appears during the account connection process, follow the instructions in the message or click “Back” to return to the previous setup wizard step.

Step 6: Specify your FBA settings

If not done before, you will be prompted to specify your FBA settings. This step is shown only if your account is located within the “European region”, selected during step 4.

In the “Fulfillment by Amazon settings” modal form, provide your current FBA settings.

1. Select the countries where your inventory is allowed to be stored by checking the relevant country checkboxes. The country of your home marketplace is checked by default and cannot be unchecked. If your home marketplace has no FBA storage, there will be no default country and you can choose it manually.
   1. If one of the selected countries is Germany (DE), two additional options will be available. Use the radio button to select whether to store in Germany only (with the additional fulfillment fee) or to store in one of the program countries – Germany, Poland, or the Czech Republic (saving up to €0.26 on the fulfillment fee).
2. Set the date when the FBA fulfillment fee for the selected FBA settings becomes effective (optional).
3. Click “Save” to proceed.

Step 7: Sign the DPA contract

If not done before, you will be prompted to sign the SELLERLOGIC DPA contract.

1. Read the terms and conditions of the DPA contract and click “Accept”.
2. After accepting the contract, the “Download” button appears. Click “Download” to download the contract to your PC. Once you have signed the contract, it will be available for download at any time within the SELLERLOGIC Platform. For more information, see SELLERLOGIC | Privacy.
3. Click “Finish” to proceed.

Step 8: Summary

The “Summary for Lost & Found” modal form confirms that your Amazon account has been successfully connected and enabled. It also provides information about all your Amazon accounts and marketplaces with the Lost & Found service enabled.

To proceed with the Lost & Found setup wizard, you may select:

• “Finish” to finalize the setup process and start using Lost & Found;
• “Add new account” to connect a new Amazon account to Lost & Found;
• “Add existing account” to enable Lost & Found for another Amazon account that is already connected to the SELLERLOGIC Platform.

Step 9: Start using Lost & Found

If the setup process has been successful, you will be redirected to the SELLERLOGIC Homepage. Lost & Found requires some time to search for the cases associated with the newly connected account. During this search, the Lost & Found panel will display the message “We are currently looking for new cases” with only the “Knowledge base” button available, providing a link to the given Lost & Found documentation.

Once new cases are found, you will be notified via email. After that, Lost & Found will become available on the SELLERLOGIC Homepage.